Customer Support Advisors

Job description

Customer Support Advisors

We are a bit obsessed with Customer Service at AAT and our Customer Services team strive to provide customers with the best possible experience. We are now looking for Customer Support Advisors to join our team to support and guide our customers throughout their journey with AAT.


What exactly will you be doing? 

You will be the first point of resolution for queries from our students, members, training providers and employers, offering them friendly and professional advice at all times. You will be assessing students and members applications against specific criteria set, and proactively suggest improvements to our processes to ensure we work in an effective and efficient manner. Through your role you’ll be working as part of a fun loving collaborative team and getting to know the other people working here.

Requirements

What experience would be good to have? 

Customer service, customer service, customer service! Experience of working in an administrative role or call centre type environment would be ideal – but it’s not essential.  What is essential is your attitude to customer service and being able to demonstrate that.


Interested?

If you are interested in finding out more, please submit your CV via the link below.  We would love to have a cover letter from you just to hear more about your passion for customer service. 


What can we offer you in return?

We’re proud to have been named in the Sunday Times best companies award in 2017  particularly deemed by staff to be a fun place to work, with an 82% positive score, ranked fifth.  We have a pretty good medical cover (includes things like dental and optical expenses), fresh fruit, company pension contributions.  We believe in equality in the workplace, we have signed up to the women in finance charter and the employers network for equality and inclusion.  Come and help us to make AAT an even better place to work!