Customer Support Advisor (Operations)

Job description

We are a bit obsessed with Customer Service at AAT and our Customer Operations team strive to provide customers with the best possible experience. We are now looking for a Customer Support Advisor to join our team to support and guide our customers throughout their journey with AAT.

 

What exactly will you be doing? 

You will be the second point of resolution for all inbound queries from our students, members, training providers and employers, offering them friendly and professional advice at all times. You will be assessing students and members applications against specific criteria set, and proactively suggest improvements to our processes to ensure we work in an effective and efficient manner. Through your role you’ll be working as part of a fun loving collaborative team and getting to know the other people working here.

 

Interested?

If you are interested in finding out more, please submit your CV via the link below.  We would love to have a cover letter from you just to hear more about your passion for customer service.  

 

What can we offer you in return?

AAT is a great place to work – according to our employees who responded to the best companies survey last year.  We have a pretty good medical cover (includes things like dental and optical expenses), fresh fruit, company pension contributions.  We believe in equality in the workplace, we have signed up to the women in finance charter and the employers network for equality and inclusion.  Come and help us to make AAT an even better place to work!

Requirements

What experience would be good to have? 

Customer service, customer service, customer service! Experience of working in an administrative role or call centre type environment would be ideal – but it’s not essential.  What is essential is your attitude to customer service and being able to demonstrate that.